Shipping policy

Last updated: March 13, 2026

1. Overview

This Shipping Policy explains order processing, shipping charges, delivery estimates, tracking, international duties, address accuracy, and shipment issues for orders placed with FansForged.

2. Order Processing Time

Orders are typically processed within 2–5 business days before shipment.

Processing time may be longer during holidays, promotions, product launches, or periods of high order volume.

Order processing time is separate from carrier transit time.

3. Shipping Charges

Any shipping charges, free-shipping offers, expedited shipping fees, or prepaid duties options available for your order are shown clearly at checkout before payment is completed.

If standard shipping is offered at no charge for your order, that will also be shown at checkout.

We do not add hidden shipping or handling fees after checkout.

4. Delivery Estimates

Delivery time depends on the shipping destination, carrier, shipping method selected at checkout, customs clearance for international shipments, and seasonal or weather-related delays.

Any delivery date shown at checkout or in an order confirmation is an estimate only and is not guaranteed.

5. Tracking

When your order ships, we send a shipping confirmation email with tracking information, when tracking is available for the shipment.

6. Shipping Destinations

FansForged ships to many destinations worldwide where carrier service is available.

If we cannot ship to your destination, checkout may be unavailable for that address or we may contact you before shipment.

7. International Orders, Duties, and Taxes

For international shipments, customs duties, VAT, import taxes, brokerage fees, or similar charges may apply.

Unless those charges are expressly collected at checkout through a prepaid duties option, they are the customer’s responsibility.

FansForged is not responsible for delays caused by customs processing.

8. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us immediately. We will try to update the address if the order has not yet shipped or entered final processing.

If an order is returned, delayed, misdelivered, or lost because an incorrect or incomplete address was provided, additional reshipping charges may apply.

9. Undeliverable, Refused, or Unclaimed Packages

If a package is returned to sender because the address was incorrect or incomplete, delivery was refused, the package was unclaimed, or the recipient did not respond to carrier delivery attempts, FansForged may offer reshipment or refund options at its discretion.

Any additional shipping or reshipment cost may be deducted from the refund or charged before reshipment.

10. Lost, Delayed, or Damaged Shipments

Carrier delays can happen and are outside our direct control.

If your package is significantly delayed, appears lost, or arrives damaged, contact us at info@fansforged.com and include your order number and any relevant photos or tracking details.

If a carrier confirms that a package was lost in transit, FansForged may offer a replacement or refund.

If a package is marked “delivered” but you have not received it, please:

1. wait 24–48 hours;

2. check around the delivery location;

3. ask neighbors, household members, or building staff; and

4. contact the carrier first for delivery confirmation.

Then contact us if you still need help.

11. Split Shipments

Orders containing multiple products may ship separately. If that happens, you may receive more than one tracking number.

12. Contact Information

FansForged

217 Wrangler Drive, Coppell, Texas 75019